Cancellation Policy
This Cancellation Policy ("Policy") governs the terms under which customers ("You" or "Customer") may request the cancellation of orders placed with and paid to Keto Skinny ("We," "Us," or "Our"). By placing and paying for an order through our platform, you acknowledge and agree to the terms set forth herein.
1. General Rule of Non-Cancellation
1.1. All orders, once placed and paid for, shall be deemed final and binding.
1.2. Orders are not eligible for cancellation under any circumstances, save for the specific exception outlined in Clause 2 of this Policy.
1.3. Customers are advised to exercise due diligence and care when reviewing their order details prior to completing payment.
2. Exception for Extended Delivery Period
2.1. We endeavor to process and deliver all orders within the stipulated timelines. However, in the event that delivery of any order is unreasonably delayed and exceeds thirty (30) days from the date of order confirmation, the Customer may submit a written request for cancellation.
2.2. Such requests shall be sent via email to [Company’s Official Support Email], clearly stating the Order ID, Customer’s full name, and registered email address.
2.3. Upon verification and approval, the order shall be deemed cancelled, and Clause 3 pertaining to refunds shall apply.
3. Refunds for Approved Cancellations
3.1. Where a cancellation request has been approved pursuant to Clause 2, the Customer shall receive a full refund of the purchase price paid.
3.2. Refunds shall be processed within seven (7) to ten (10) business days from the date of approval and shall be credited only to the original payment method used at the time of transaction.
3.3. We shall not be responsible or liable for any delays in the refund process arising out of the payment gateway, financial institutions, or banking partners.
4. Non-Eligibility Provisions
4.1. Orders that have been shipped or delivered within the standard delivery period shall not be eligible for cancellation.
4.2. Custom, bespoke, made-to-order, or perishable goods (where applicable) are expressly excluded from the scope of cancellation.
4.3. Any attempt to circumvent or misuse the exception under Clause 2 may result in denial of request and such determinations shall be at our sole discretion.
5. Company’s Right to Cancel
5.1. Notwithstanding the foregoing, we reserve the right, at our discretion, to cancel any order under exceptional circumstances including, but not limited to:
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Unavailability of stock or raw materials.
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Errors in pricing or product descriptions.
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Detection of fraudulent or unauthorized transactions.
5.2. In such cases, Customers shall be notified promptly, and all amounts paid shall be refunded in full without further liability to either Party.
6. Governing Law and Jurisdiction
6.1. This Policy shall be governed by and construed in accordance with the laws of Pune, India
6.2. Any disputes arising out of or relating to this Policy shall fall within the exclusive jurisdiction of the competent courts of Pune, India
