At Keto Skinny, we strive to deliver delicious, nutritious meals straight to your doorstep, because we know convenience is key in today's busy world. We also understand that sometimes circumstances may require a return or exchange. This policy outlines our delivery and return procedures for online purchases made through our website.
Deliveries
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Order Processing: We work hard to get your Keto Skinny goodies to you as quickly as possible! Orders placed before [cut-off time] on weekdays are usually dispatched the same day. Orders placed after [cut-off time] or on weekends will be processed on the next business day. You'll receive a confirmation email with a tracking link so you can follow your order's journey to your doorstep.
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Delivery Times: Standard delivery typically takes [estimated timeframe] from dispatch. We know waiting can be hungry work, so we offer expedited shipping options for faster delivery in some areas (check the details at checkout!). You can always track your order's progress with the tracking link in your confirmation email.
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Delivery Costs: We want to make getting your Keto Skinny fix affordable! We offer free standard shipping on orders above [minimum order amount]. For orders below [minimum order amount], there's a standard shipping fee of [cost]. If you're in a hurry, we also have expedited shipping options available for an additional fee (details available at checkout).
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Delivery Restrictions: We're currently delivering deliciousness to [delivery area] only. Deliveries to remote locations may take a little longer than usual, but we're working on expanding our reach! We can't deliver to PO boxes or international addresses at this time, but stay tuned for updates!
Returns
We want you to be happy with every Keto Skinny meal! If, for any reason, you're not satisfied with your order, you may be eligible for a return or exchange within [number] days of receiving your order. Here's what you need to know:
Conditions for Return/Exchange
- To get things started, please notify our friendly customer service team at sarvesh@ketoskinny.com within [number] days of receiving your order. They'll be happy to help you with the return or exchange process.
- All returned items must be unopened, undamaged, and in their original packaging. We need to make sure the food stays fresh and delicious for everyone!
- We reserve the right to deny a return or exchange if the product has been opened, damaged, or used. We understand that accidents happen, but we can't accept returns on food that has already been enjoyed.
Reasons for Return/Exchange
- Incorrect or Damaged Items: Whoops! If we've accidentally sent you the wrong item(s) or if your order arrives damaged, don't worry! We'll get you a full refund or exchange right away.
- Missing Items: Sometimes things can get missed in the hustle and bustle. If any items are missing from your order, please contact us within [number] days of receiving your order. We'll investigate right away and ship you the missing item(s) or issue a partial refund.
- Order Cancellation Before Dispatch: Changed your mind about your order before it's been dispatched? No problem! We'll give you a full refund.
Return Process
- Ready to return or exchange an item? Just contact our customer service team at sarvesh@ketoskinny.com
- We will provide you with a return authorization number (RAN) and instructions on how to return the item(s).
- Securely pack the item(s) in its original packaging, including the RAN.
- Ship the package using a trackable shipping method to the address we provide. This way, you can track your return and be sure it arrives safely.
- Please keep your shipping receipt for your records.
Refund Processing Time
Once we receive your returned item(s) and verify that they meet the return conditions, we'll process your refund within [number] business days. The refund will be issued to your original payment method. Depending on your bank or credit card issuer, it may take some additional time for the funds to appear in your account.
Exceptions
This policy applies to orders placed through our website, [invalid URL removed]. Here are some exceptions to keep in mind:
- Products purchased through third-party retailers or marketplaces will follow their own return policies.
- Subscriptions cannot be returned or exchanged after the initial billing cycle.
- Discount or promotional items may have specific return or exchange policies. Be sure to check the details of the discount or promotion before placing your order.
Changes to this Policy
We reserve the right to modify this policy at any time. We will notify you of any changes by posting the updated policy on our website.
Contact Us
If you have any questions about our delivery and return policy, please contact our customer service team at sarvesh@ketoskinny.com
We hope this policy provides clear information about our delivery and return process. We are committed to providing you with a convenient delivery experience and a hassle-free return process, should you need it.
